Frequently Asked Questions

Feel free to email us for additional questions at info@kiskasolutions.com

  • We primarily serve commercial clients. Our expertise is most frequently sought for commercial buildings and multi-family residential properties. Our client base predominantly includes building owners, developers, general contractors, and building management companies. Our specialized services cater to the unique security and IT needs of these groups, ensuring customized and efficient solutions.

  • Absolutely not! No job is too big or too small for us. At Kiska Solutions, we pride ourselves on our versatility and commitment to all projects, regardless of size. Our portfolio includes large-scale construction projects, such as a federally funded project where the contract exceeded $3 million. On the other hand, we also have dedicated service teams that are expertly equipped to handle smaller, day-to-day repair jobs. Our goal is to provide top-notch service and solutions, whether it's a substantial installation or a minor fix.

  • At Kiska Solutions, we focus on delivering the most effective and reliable solutions to our clients. Rather than relying solely on proprietary systems, we utilize a range of industry-leading technologies and systems. This approach allows us to offer a wide variety of options and ensures that our solutions are tailored to meet each client's specific needs and preferences. By combining the best of various technologies, we can provide more flexible, scalable, and efficient security and IT solutions, ensuring our clients receive the most advanced and suitable system for their unique requirements.

  • Yes, we not only provide state-of-the-art video surveillance systems but also offer enhanced monitoring capabilities through our partnerships with professional video monitoring service companies. These collaborations allow us to provide our clients with round-the-clock video monitoring by specialized central stations. These teams are trained to promptly identify and respond to security concerns, ensuring an added layer of security and peace of mind. Central station monitoring can quickly react to unusual activities or security breaches, ensuring prompt action when necessary. This partnership approach allows us to combine our advanced surveillance technology with expert monitoring services, delivering and integrating this comprehensive security solution tailored to your needs.

  • We provide a comprehensive one-year warranty for all our new installation jobs. This warranty includes free parts and labor, ensuring that within the first year, should any issue arise with the installed system, we will repair or replace the equipment at no extra cost to you. The warranty does not cover damages caused by human factors, accidents, misuse of the product, unauthorized alternation to or change of parts or components of the product, the act of God, or problems of power supply. Our commitment is to ensure your peace of mind and satisfaction with our products and services.

  • Absolutely! Understanding the specific security needs of a building can be challenging, and we're here to make it easier for you. We offer free consulting, design services, and estimates to our clients. Our expert team will assess your building's unique requirements and propose the most cost-effective solutions to enhance its security and communication efficiency. We're committed to ensuring that you receive tailored solutions that perfectly fit your needs.

  • Choosing Kiska Solutions for your security systems offers several distinct advantages over traditional electricians. Our team specializes exclusively in security and IT solutions, bringing focused expertise that general electricians may not possess. We stay at the forefront of the latest security technologies and trends, ensuring our clients receive the most advanced and effective systems available.

    Additionally, our services extend beyond installation. We provide comprehensive solutions that include system design, strategic planning, and ongoing support, ensuring that your security system is not only expertly installed but also perfectly tailored to your specific needs and maintained for optimal performance. This specialized approach results in more efficient, reliable, and effective security systems tailored to your property's unique challenges and requirements.

  • Yes, absolutely. Kiska Solutions is experienced in collaborating with general contractors as a sub-contractor. We understand the importance of seamless integration into larger projects and are adept at working within the frameworks set by general contractors. Our team ensures effective communication and coordination at every stage, aligning our work with the overall project goals and timelines. By partnering with us, general contractors can expect professional, efficient, high-quality security and IT service installations that complement and enhance the overall project.

  • Yes, we do. At Kiska Solutions, we have a designated service team specializing in repairing and maintaining various security systems, regardless of who originally installed them. Our team is equipped with the knowledge and tools necessary to work on different types of systems. We understand that security needs are ongoing and can arise irrespective of the original installation source. Whether it's routine maintenance, upgrades, or repairs, our service team is prepared to ensure your security system is functioning optimally, providing you with the safety and reliability you need.

  • Absolutely. Our IT professionals at Kiska Solutions are skilled in their field and experienced in collaborating with other IT teams. We prioritize clear communication, cooperation, and a collaborative approach to ensure our work seamlessly integrates with your existing IT infrastructure. Our team is adept at working alongside in-house IT departments, ensuring that all technical aspects are handled smoothly and efficiently. We understand the importance of synergy in such collaborations and are committed to working harmoniously with your team to achieve the best possible outcomes.

  • Yes, at Kiska Solutions, we place a high priority on the expertise and safety training of our technicians. All our technicians are fully equipped with Site Safety Training Cards (SST) and have completed the Occupational Safety and Health Administration (OSHA) 40-hour training. This ensures that they not only have the technical skills required for high-quality installations and repairs but also are well-versed in adhering to the highest safety standards in the industry. Our commitment to continual training and certification means our clients can expect professional, safe, and efficient service every time.

  • Yes, at Kiska Solutions, we prioritize not only the quality of our services but also the safety and assurance of our clients. We are fully insured, holding over a million dollars in comprehensive coverage that meets and often exceeds industry standards. This insurance is in place to protect both our clients and operations, ensuring a robust safety net in the unlikely event of any issues. Our clients can have peace of mind knowing that they are working with a responsible and well-protected company.

  • Absolutely. We understand that financial flexibility can be crucial for our clients, especially for large-scale construction projects. At Kiska Solutions, we offer various payment options to accommodate different budgets and financial situations. Our goal is to make our security and IT services accessible and manageable for all our clients. We encourage you to discuss your specific needs with us, and we will work together to find a payment plan that suits your financial circumstances, ensuring that you can benefit from our services without financial strain.